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Will it Qualify NOC 2282 User Support Technicians

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perthrover View Drop Down
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    Posted: 05 Nov 2018 at 12:24am

Would my current job description/duties qualify for NOC 2282 User Support Technicians ?

I am currently working as "Help Desk Specialist" My job duties are :

• Facilitate and provide a high level of service and support in an inbound call centre environment to Call Centre and Retail agents with Help Desk related calls such as port requests, troubleshooting, billing disputes…etc. 

• Work with Call Centre and Retail agents to ensure that all of their issues are resolved using the tools provided to you and by interfacing with other departments and vendors 

• Accurately and efficiently support Call Centre and Retail agents in resolving customer issues which include but are not limited to troubleshooting wireless services, wireless handsets, data devices, etc. 

• Assess and validate all wide-spread issues and act as liaison between departments to coordinate immediate resolution 

• Work with CRM to validate, create and escalate Service Request tickets for timely resolution 

• Ensure issues are escalated to the appropriate departments in a timely manner 

• Participate in team meetings and on-going training sessions 

• Adhere to Customer Care department policies, procedures and standards 

• Other duties as requested by the Team Lead or Manager.
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