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Will it Qualify NOC 2282 User Support Technicians Printed From: Canada Immigration and Visa Discussion Forum Category: Canada Immigration Topics Forum Name: Skilled Worker / Independent Immigration Forum Description: Permanent residence for skilled workers. The point system and related issues. Employer sponsorship is not a requirement URL: https://secure.immigration.ca/forum/forum_posts.asp?TID=40345 Printed Date: 19 Apr 2024 at 10:44am Topic: Will it Qualify NOC 2282 User Support Technicians Posted By: perthrover Subject: Will it Qualify NOC 2282 User Support Technicians Date Posted: 05 Nov 2018 at 12:24am Would my current job description/duties qualify for NOC 2282 User Support Technicians ? I am currently working as "Help Desk Specialist" My job duties are : • Facilitate and provide a high level of service and support in an inbound call centre environment to Call Centre and Retail agents with Help Desk related calls such as port requests, troubleshooting, billing disputes…etc.  • Work with Call Centre and Retail agents to ensure that all of their issues are resolved using the tools provided to you and by interfacing with other departments and vendors  • Accurately and efficiently support Call Centre and Retail agents in resolving customer issues which include but are not limited to troubleshooting wireless services, wireless handsets, data devices, etc.  • Assess and validate all wide-spread issues and act as liaison between departments to coordinate immediate resolution  • Work with CRM to validate, create and escalate Service Request tickets for timely resolution  • Ensure issues are escalated to the appropriate departments in a timely manner  • Participate in team meetings and on-going training sessions  • Adhere to Customer Care department policies, procedures and standards  • Other duties as requested by the Team Lead or Manager.

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