Maintenance of Key Client Program Elements by: performing fraud analysis, updating and maintaining the 360 Client Document, adding users onto the CRS, making hierarchy updates and maintaining distribution lists.

 Reviewing and Quality Checking Program Materials by: performing quality assurance checks on surveys (IVR, mobile, web, etc.) and quality assurance for specifications including IVR, mobile, web etc.

 Monitoring and Analyzing Program data by: reviewing CLAs (Client Load Analysis reports) and reviewing response counts.

 Distributing Reports by: pushing reports from the CRS (internal system) and doing E-blasts to appropriate parties.

 Contest Administration by: coordinating with the Contest Administrator and the team for the contest draw and rules and regulations.

Contractor was responsible for creating scenarios for Anti Money Laundering & Combatting Terrorism Financing Courses