FBI Background Check Processing Time

Has anyone had recent luck with a quick turn-a-round time on an FBI background check?

I called the number listed on the website that says they can provide estimated processing times. It said the fingerprints are processed in 24-48 hours and gave a number for the background check times. That recording said something to the affect of "we no longer respond to phone calls, emails, mail..." with no indication of current processing times.

Very confused here.

My understanding from reading the FBI site was that the police certificate contained two parts: 1) Fingerprint Checks (which according to the FBI phone message takes 24-48 hours) and 2) Name Check which can take weeks and there's no way to check on the status.

I called the office that takes care of the fingerprint checks because it has been about 8 weeks and I wanted to make sure that portion was processed and I didn't have bad fingerprints that needed to be redone. The customer service rep explained that my application was still there and pending, that they were a little behind on processing and that there was no name check portion - they simply send me my certificate when they are done with the fingerprint check.

Is the name check something entirely different from what I need to immigrate to Canada?

Thank you very much!