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Online payment! HELP! |
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giokarinos 
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Joined: 30 Apr 2010 Location: Greece Status: Offline Points: 10 |
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 Topic: Online payment! HELP!Posted: 25 May 2010 at 3:22pm |
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I am at the final stages of our application for permanent residency (for my husband- I am his sponsor) and we are trying to make an online payment for the fees and can't get to it. We have tried from 2 different computers and the message it keeps giving us is "Payment failed" and "Transaction not approved 200" why isn't it working???
Have any of you paid online from outside Canada?
I am very discouraged and don't know what to do!
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audball
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Joined: 26 Jan 2010 Location: Yellowknife Status: Offline Points: 1018 |
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Posted: 25 May 2010 at 3:30pm |
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nevermind, I was wrong
Are you sure your card has a high enough limit? I know some banks/cards have a daily or transaction limit Edited by audball - 25 May 2010 at 3:32pm |
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giokarinos
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Joined: 30 Apr 2010 Location: Greece Status: Offline Points: 10 |
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Posted: 25 May 2010 at 3:43pm |
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The card has enough money left on it, we called the bank and they said it would be fine to make a transaction. We haven't used that card in a long time...
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audball
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Posted: 25 May 2010 at 6:07pm |
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Then I would call CIC and ask them what the error code means.
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giokarinos
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Joined: 30 Apr 2010 Location: Greece Status: Offline Points: 10 |
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Posted: 26 May 2010 at 3:26am |
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I can''t get in contact with them! I am so frustrated, I finally spoke to a person who told me I have to contact my visa office, that would be Rome but I have sent them a mail because I can't talk to anybody there and they haven't replied yet.
This is so annoying, not being able to pay when you want to !!! Has anyone had a problem like this with the onlilne payments from outside Canada? |
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Siouxie
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Joined: 09 Dec 2009 Location: Ontario Status: Offline Points: 107 |
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Posted: 26 May 2010 at 9:12am |
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You can find contact details for the Canadian Visa Office, Rome, Italy (who process applications from Greece) here: http://www.cic.gc.ca/english/information/offices/missions/rome.asp
The Canadian Embassy in Rome does not accept payment by CREDIT CARD. They do not accept online payments.. which is why you are getting the error code.
http://www.canadainternational.gc.ca/italy-italie/visas/methods_payment-modes_paiement.aspx?lang=eng
2 - For residents of Albania and Greece: (ONLY FOR PAYMENTS IN EUROS / NOT IN CANADIAN DOLLARS) Fees are payable by direct deposit at the Intesa SanPaolo Bank. These fees may be paid at any branch of the Intesa SanPaolo Bank in Albania and Greece.
An application can only be processed with payment of the exact amount indicated on the fee schedule. Please make sure you know the exact amount to deposit before going to the Bank. At the time of deposit, the Intesa SanPaolo Bank will issue a computerized credit note (Njoftim Kredi) together with a deposit slip (Manda Arkëtimi). The credit note must be included with the application form and sent to the Visa office in Rome. The only acceptable proof of payment is the computerized credit note. The handwritten deposit slip is provided for your own records. Applications that are submitted with an incorrect fee or credit note will be returned to you by registered mail, which will significantly delay the processing of your application. Branches of the Intesa SanPaolo Bank in Albania and in Greece. B) In Canadian dollars for all applicants:In cash in Canadian dollars only when it is the exact amount and if it is paid in person. By money order or certified cheque in Canadian dollars. This money order or certified cheque, payable to the Canadian Embassy in Rome, can be purchased at most banks. We cannot accept payment by personal cheques, company cheques, credit card or Canadian postal orders.  |
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This is only my opinion... CIC are a law unto themselves
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giokarinos
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Posted: 26 May 2010 at 9:52am |
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What is this?!?! I was following the CIC website, what am I supposed to do now? I can't even speak to anyone in Rome because they have an automated message with information, they haven't replied to my e-mail....all I want is to speak to a person!!!!
I am so confused.....do I send the 75$ for my sponsor application to Canada and pay the rest in Rome? Why can these people give me an answer???? Can anyone help me? |
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Siouxie
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Joined: 09 Dec 2009 Location: Ontario Status: Offline Points: 107 |
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Posted: 26 May 2010 at 2:01pm |
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I'm sorry, I misunderstood. I had presumed you were applying from Greece but I now realise you are applying for an outland (In Greece) spousal (family) application through the Rome office but that you are making the application from Canada (i.e. you are in Canada).
Call CIC Canada and tell them that you are trying to make a payment online but that you are getting an error code. Call Centre telephone number: 1-888-242‑2100 I would also ask them if you can pay in Canada for the sponsorship and processing fee and Right of Permanant Residency Fee.
I must say it's very confusing! On the one part it says you can pay online, on another it says you must make payment according the the Visa Office that is processing! I am 99% sure the sponsorship fee and application processing fee can be paid in Canada, the Right of Permanant Resident fee I think you can pay that here too, but call them to check.
If CIC say you can pay here, you can go to any bank to make payment if you can't access it online.
Sorry for the confusion!
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This is only my opinion... CIC are a law unto themselves
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giokarinos
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Joined: 30 Apr 2010 Location: Greece Status: Offline Points: 10 |
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Posted: 26 May 2010 at 2:43pm |
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Sorry, I think I confused you as well because I'm so frustrated myself.....I am a Canadian citizen I am currently married and live in Greece. I am sponsoring my husband so we can move back to Greece together. I now understand that I have to pay my husband's residence fees from the Rome office but where do I pay my sponsoring fees? Because we have to first send the application to Canada so I can get approved to be his sponsor and then the application will go to Rome for processing.
Sorry again and if you could provide any feedback I would appreciate it!
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marikost
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Joined: 15 May 2012 Status: Offline Points: 1 |
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Posted: 15 May 2012 at 10:45am |
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Hello. I am new to this forum and in great need of help. I am so confused about how to pay and where to send my application to sponsor my Greek husband. I am a Greek Canadian citizen living in Greece with my husband and children. I got an e-mail from Rome telling me :NOT to send my application to Rome but to Canada. But on the internet site it clearly states that when sending from Greece the immigration office we send to is Rome. So confusing and frustrating. Also do I make seperate money orders payable to Rome Visa for each fee for ex. Sponsor, Permanent Residence fee and Right to permanent residence. I noticed that you had the same questions. What did you do and how? How long did it take for you to get approved?
Please help!
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