Will it Qualify NOC 2282 User Support Technicians |
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perthrover
New Member Joined: 04 Nov 2018 Status: Offline Points: 2 |
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Posted: 05 Nov 2018 at 12:24am |
Would my current job description/duties qualify for NOC 2282 User Support Technicians ? • Facilitate and provide a high level of service and support in an inbound call centre environment to Call Centre and Retail agents with Help Desk related calls such as port requests, troubleshooting, billing disputes…etc. • Work with Call Centre and Retail agents to ensure that all of their issues are resolved using the tools provided to you and by interfacing with other departments and vendors • Accurately and efficiently support Call Centre and Retail agents in resolving customer issues which include but are not limited to troubleshooting wireless services, wireless handsets, data devices, etc. • Assess and validate all wide-spread issues and act as liaison between departments to coordinate immediate resolution • Work with CRM to validate, create and escalate Service Request tickets for timely resolution • Ensure issues are escalated to the appropriate departments in a timely manner • Participate in team meetings and on-going training sessions • Adhere to Customer Care department policies, procedures and standards • Other duties as requested by the Team Lead or Manager. |
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