CIC - Requesting official Entry / Exit from UAE???

Not sure if any of you can provide additional information here for my wife who had her citizenship test today (17th Feb 2014) in Mississauga. It appeared anyone who passed the test got their Oath Letters for next week !

However, a weird anomaly occurred with my wife - she use to be a resident of the UAE and had a UAE residence visa (visa expired 2010) in her passport, and the officer was not satisfied with the entry/exit stamps in the passport (weird !!) and is requesting we get entry / exit records from the UAE consulate. They said this is standard procedure, but no one seems to know who we need to contact and how to get such a record from the UAE, especially since my wife has not been a resident of the UAE since 2009. When she asked the officer how do we get it - their response 'Google it' ???

Here's the timeline:

Became Permanent Resident: 2009

Citizenship application: May 2013

Acknowledgement: Aug 2013

Citizenship Test: Feb 17th 2014

Current status: Issued a documentary evidence form - Document required is a entry/exit record from the UAE consulate.

Basic Presence: 1450 days

Physical Presence: 1370 days

We really thought the case was pretty straight forward as my wife has been working and studying in Canada almost immediately since she became permanent resident. We heard there have been issues with people with UAE residencies and therefore, waited longer than the minimum 1095 day requirement so the UAE residence visa in her passport does not become a factor, but it still did.

I guess the good news is that she didn't get an RQ, but the bad news is I don't know how to go about getting an official record from the UAE of her entries and departures especially since she has not been a resident of the country for over 5 years. Anyone have any suggestion ?

Would be greatly appreciated

We dont live in the UAE nor does my wife have another passport or any other residency visa. She has visited the UAE after moving here and those stamps were clearly shown in the passport as well as logged by us in the application as an absence. 

I am also at a loss on how the visa triggered the request, but thats what the officer told my wife. He mentioned there is no way for them to know whether she was living in the UAE during that period and even though the stamps are there in the passport they need the UAE officials to confirm that.

It just dsnt make any sense, but we want to comply and have that information to them ASAP.

We just contacted the Consulate in Ottawa via email and will follow up with a call. 

Really didnt understand it and I guess you are right - it was just bad luck. 

Lets hope we are able to get these records directly from the UAE embassy in Ottawa. Its a shame that my wife's CDN citizenship is now dependent on the willingness and ability of the UAE embassy to provide her with her travel records in a timely fashion when she has nothing to do with the UAE or at least nothing for the last 5 years. Not sure if they will give this any priority or seriousness that it deserves....Thats the only part that is upsetting.

 

I don't remember when this was changed exactly but previously Dubai's exit/entry stamps were only in Arabic, I have entry/exit stamps to the UAE from 1989 to somewhere around 2008 and I had to translate at least half a dozen for trips I took after I became a resident